Here's a new situation.
A buyer bought something edible from me, not cheap, total cost of the order was around $90 USD.
I shipped it out with DHL EXPRESS full tracking and it delivered successfully.
The buyer then contacts me saying that the seal of the product was open and doesn't think it's now safe to consume it and wants to return the item.
I asked the buyer a couple questions: was it opened because the product was damaged? Was the box it shipped in damaged? If not, then the product…
I'm curious about this situation. The buyer purchases an item from me.
I ship the item out to the buyer with the shipping address provided to me.
5 weeks later the buyer is wondering where his item is. He rewrites his
shipping address in the message and I notice the zip code is different.
Now, if he were to open a case claiming non-received item, would I have a
case to win it citing he provided an incomplete or incorrect shipping address?
It's still incorrect on his account as I can see…